Where are our products manufactured?

Our products are 100% Australian Made and owned. This allows us to register and carry the Australian Made Logo.

Were the product tested on animals?

NO. Our products are tested by either third-party laboratories or on our own people. All the products and ingredients we used have not been and will not be tested on animals.

Are your products vegan friendly?

All our skincare products are free from animal byproducts.

The exceptions are our Goal Milk Soap and Manuka Honey Soap.

Do you use palm oil in your products?

A few of our ingredients and products may contain palm oil during the manufacturing process. However, we only work with suppliers who are certified with Roundtable Sustainable Palm Oil (RSPO) to ensure the palm oil used in our products is sustanable palm oil from plantations.

Are your products all certified organic?

You can find most products from our skincare and essential oil ranges are certified organic, but not all.

For all certified organic products, you will find the OFC logo either printed on the back of the display carton or on the bottle.

If I want to start using natural skincare products, which products should I try first?

We found most of the synthetic cleansing products may contain harmful cleansing agents which actually dehydrate skin and cause harmful effects. We highly recommend you to change your cleansing product first to a 100% natural cleanser. All our face cleanser is 100% natural origin.

There are so many different skincare products in the market which involve so many steps in the skincare routine. How many steps do you recommend me to use?

As a basic daily routine, we recommend 5 basic steps:

1. Cleansing

2. Toning

3. Eye Care

4. Face Serum (you can use more than one serum as long as that suits your needs.)

5. Moisturiser

I have sensitive skin. Which of your products suit me?

For sensitive skin, we always recommend user to start using basic cleanser and soothing oil or cream. All products in our sensitive skin routine are formulated for sensitive skin. However, as everyone has different skin profile, reaction may sometimes occur on certain botanical ingredieints. Therefore make sure to patch test before using.

What should I do if my skin feel irritation after using your products?

It will depend on the level of irritation. Some people may experience mild tingling, mild itch, mild redness or heat sensation upon the first use of natural products. However, after a few days of using, in most cases these symtoms disappear. The main reason for the initial reaction is because the skin is getting used to the new product or ingredients.

However, if the irritation is severe and persist, we recommend you to wash your face with cold water (not hot water) first and apply an ice pad to fruther ease the irritation. Also to seek your doctor for advice if irritation persist.

Is your product safe to be used during pregnancy or breast-feeding?

Most of our products are safe to be used by mums and mum-to-be, except the essential oil series. We will advise users to avoid products with Essential Oil, or please refer to your doctor if you are pregnant or breast-feeding and see if you are suitable to use the products

However, we do look after all mums and mums-to-be. You can refer to our Mummy Range. All the products listed under "Mummy Care" are safe to use during pregnancy and breast-feeding.

If you can't find what you're looking for, please send us an email and someone from our Customer Service team will get back to you as soon as possible. If that is related to your order, please be sure to include your order number (if you have one).

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