Customer Service

About Your Account

Create an anumi account
To create an anumi account, simply fill in the Membership Registration Form at anumi.com. Once you become anumi member, you will receive the most updated information about our products and special promotions. In addition, you will get free sample in every online purchase and free delivery within Australia on all orders over AUD100.00 or outside Australia on orders over AUD300.00.

Forgot your log in password
If you forget your log in password, please log in to your anumi account and click “Forgot Password”, then enter your login ID and we will send you the password by Email.

Update your account information
You are advised to update your account information so that you will be kept connected with anumi. To update your account information, please log in to your anumi account and press the “Edit” button in the relevant section. You can manage to update your account information includes your log in password and contact details via anumi.com.

About Your Online Purchase

Items availability
We do not accept backorders. If you have any enquires on “out of stock” items, please contact anumi Advisor.

Sales Tax
In compliance with Australian law, all prices are GST inclusive.

Promotions
To reward our members, we will be running different promotions from time to time. To enjoy the offers, please be sure to follow the instructions exactly as mentioned in the communication. Offers cannot be exchanged for cash, and cannot be used in conjunction with other promotional offers, unless otherwise specified. If you encounter any problems of taking advantage of the offer, please contact anumi Advisor at +613 9729 9958 (Monday to Friday, 9am to 5pm (EST)) or via email at info@anumiskincare.com

Payment Options
We accept Amex, JCB, MasterCard and Visa via PayPal for your order.

Shipping Arrangement
Delivery within Australia
-      We deliver your orders via metro courier for AUD12, and FREE delivery will be offered for orders over AUD100.00.
-      Please allow 2-5 business days for metro courier delivery and 3-7 days for regional areas.

Delivery outside Australia
-     We deliver your orders via standard international courier for AUD45, and FREE delivery will be offered for orders over AUD300.00.
-     Please allow 7-14 days standard international courier delivery time from Melbourne.

We reserve the right to use another delivery services under any extenuating circumstances.

About Your Order

Order Processing
We aim at processing your orders within 2-3 working days upon receipt of your orders. An “Order Shipped” confirmation email will be sent to you once your order is ready for delivery.

Order Status
Upon placing your order, you will be given an Order No. If you want to check the status of your order, please contact anumi Advisor at +613 9729 9958 (Monday to Friday, 9am to 5pm (EST)) or via email at info@anumiskincare.com

Returns and Exchange
Unopened product return
-        If for any reason you want to return an unopened product to us, it has to be returned to us in an unopened and resalable condition within 30 days of the delivery date. We will provide you a credit or return you another anumi product with same value. Please note that you have to pay the return shipping cost to us and ensure to pack the product carefully as we will only accept return for products which can be resold.
-        If you choose to exchange the unopened product with another same value anumi product, you are required to pay the shipping cost that we send you the replacement product.
-        If you choose the credit option, you will receive an e-mail notification with all the detailed information. Simply follow the instructions mentioned on the notification to use the credit for your next purchase.

Opened product return
-        If you are unhappy with the product for any reasons after opening it, you may return to us within 14 days of the delivery date and we will provide you a credit or return you another anumi product with same value. Please note that we will only accept return of opened product which has been consumed less than 10%. 
-        If you choose to exchange the opened product with another same value anumi product, you are required to pay the return shipping cost to us and the shipping cost for us to send you the replacement product.
-        If you choose the credit option, you will receive an e-mail notification with all the detailed information. Simply follow the instruction mentioned on the notificationto use the credit for your next purchase.

Faulty product replacement
-       If the product is damaged in transit, leaking or faulty, or we sent you an incorrect product, please contact anumi Advisor at +613 8806 8465 (Monday to Friday, 9am to 5pm (EST)) or via email at info@anumiskincare.com within 7 days of the delivery date for replacement. If we require you to send back the product to us, we will pay the shipping cost. Otherwise, you may be required to send us photographic evidence for insurance purposes.

Administration
-       Upon receipt of your returned products, our Advisor will review the products and process the return, please allow up to 30 days from the receipt date of your returned products for processing. Once your request is approved, you will receive an e-mail notification for the return details and arrangement.
-       Please contact anumi Advisor at +613 8806 8465 (Monday to Friday, 9am to 5pm (EST)) or via email at info@anumiskincare.com for detailed refund arrangement.

 

 

 

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